Customer Service
  • Location
    Off Site
    1 August 2017 to 31 July 2018

* People in receipt of certain state benefits may be entitled to a reduction in fees. Please call our Enrolment Centre on 0300 123 2344

Awarding organisation

Level 3 Diploma in Customer Service

Summary of course

The requirement for excellent customer service exists in all sectors. The aim of this qualification is to increase managerial awareness on the delivery of customer service and its continual development and improvement.

You will complete the following:

  • Level 3 Diploma in Customer Service

This programme is primarily delivered at your place of work although some attendance will be required at College. The average duration for this course is 12 - 18 months.

What's next?

  • Team Leading
  • Management Apprenticeship

How is the course assessed?

The Diploma is evaluated through a series of practical assessments and a portfolio of work.

Who is this course for?

You will gain practical skills and qualifications that your business needs both now and in the future. With a mixture of on and off the job training you will learn the skills that will work best for your business.

Entry Requirements for new students

You must be in relevant employment. You must pass an initial assessment in Maths and English with a minimum of Entry Level 3.

General Info (materials required for the course)

Benefits to individual:

  • Maximise future possibilities
  • Increase knowledge and skills
  • Increase confidence
  • Improve motivation

Benefits to company:

  • Improve customer satisfaction and in turn increase business
  • Increase customer retention
  • Increase confidence within your team

Course fee information

We are planning to offer this programme from September 2018. The full details for the 18/19 academic year will be available on the College website from the beginning of July 2018. In the meantime, if you would like to speak to a tutor about the course please call us or complete our easy online enquiry form.


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