Customer Service Advanced Apprenticeship
You must be employed in a customer service role and be responsible for monitoring and developing the quality of customer service provided.
• Level 3 Certificate in Customer Service
• Functional Skills – Level 2 in Maths and English
• Technical Certificate in Customer Service Level 3
• Personal Learning and Thinking Skills
• Employee Rights and Responsibilities.
Contact the Business Centre for advice and guidance
- Course running at Northampton