Customer Service Apprenticeship
18 months
Entry Requirements
You must be employed within a customer service role where you interact with customers on a regular basis.
Course Content
• Level 2 Certificate in Customer Service
• Functional Skills – Level 1 in Maths and English
• Technical Certificate in Customer Service Level 2
• Personal Learning and Thinking Skills
• Employee Rights and Responsibilities.
Next Step
Customer Service Advanced Apprenticeship, or Business Administration Level 2 or 3 Certificate.
Course running at Northampton
(FFMA06CUSTS WB12)
