Summary of course
Managing teams and projects in line with a private, public or voluntary organisation's operational or departmental strategy. An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.
What will I study?
The units you are likely to study may include:
- Operational management principles; including operational planning, contingency planning and continuous improvement
- Business management principles; including business development, business finance, sales and marketing
- Project management; including business change, prioritisation techniques and time, resource and risk management
- Performance management; including achieving targets, delivering objectives and setting KPIs
- Leadership and management techniques; including coaching and mentoring, delegation, decision making, recruitment and problem solving
- Relationship management; including negotiation and networking skills and partner, stakeholder and supplier management
- communications; including active listening, interpersonal skills, report writing and digital, verbal, non-verbal and written communication skills
*All units are subject to change and may be withdrawn.
How is the course assessed?
The course will be assessed by a combination of on the job assessments, assignments and College attendance.
Who is this course for?
This apprenticeship is ideal for you if you are employed within a leadership and management role and wish to gain a Level 5 qualification. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.
Progression and Career Opportunities
Apprentices will be able to register as full members of the Chartered Management Institute (CMI) and Institute of Leadership and Management (ILM).
Apprentices with three years management experience will be able to apply for chartered manager status through the CMI.
Entry Requirements for new students
|Entry and Foundation:||GCSEs, mainly 2-1 (F/G) grades. Satisfactory school reference*|
|Level 1:||Four GCSEs at grade 2 (E) or above|
|Level 2:||Four GCSEs at grade 3 (D) or above|
|Level 3 BTEC Courses or equivalent:||Four GCSEs at grade 9-4 (A*-C)|
|Level 3 A Levels||Five GCSEs at grade 9-4 (A*-C)|
|Level 4/5||A Level 3 qualification such as: A Levels, BTEC Level 3, Access to HE, Advanced Apprenticeship|
|Specific course requirements:||You will be required to have five GCSEs at grade 4/C or above or equivalent. You must be working within a management role.|
- All applicants will be invited in for interview.
Equivalent qualifications will be considered except where English has been studied as a second language and is required at GCSE grade 2 (E).
In exceptional circumstances, applications which do not meet the formal entry criteria may be considered on an individual basis.
All applicants meeting the entry requirements will be interviewed.
General Info (materials required for the course)
There is a requirement that at least 20% of training is off the job.