Northampton College's ICT Services department can be contacted via the below Helpdesk details:
Office: B2.03 Booth Lane, Phone: 01604 734216, Email:
ICT Services are available Monday - Thursday: 08.30am - 5pm, Friday: 08.30am - 4.30pm.
Below are frequently asked questions from our ICT Services team:
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I have not signed into my college account yet, what is my username and password?
If you are a staff member and have never signed in to your college account before, please ensure you have visited the People and Organisational Development Team first. If you are still unable to sign in, please contact ICT Services.If you are a student and have never signed in to your college account before, please discuss this with a staff member in lesson. If you still require assistance, contact ICT Services.
- How do I reset my college account password?
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How do I setup my authenticator app on my college account?
Staff and students are required to use the Microsoft Authenticator app to sign in. Access our authenticator app setup guide here. -
I had my authenticator app setup but I have since changed phone / deleted the authenticator app. How do I fix this?
To re-setup your authenticator app, contact ICT Services by visiting us at B2.03, Booth Lane or by calling 01604 734216.
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How do I connect to the College's Wi-Fi network on my personal device?
Staff and students can connect to the College's eduroam network.
To connect on your phone, access our WiFi setup instructions for Android and IOS here.
To connect on your personal Apple MacBook, access our WiFi setup instructions for Mac here.
To connect on your personal Windows laptop, access our WiFi setup instructions for Windows here.
To connect on your personal Chromebook, access our WiFi setup instructions for Chromebooks here.
Visitors to the college can connect to the College's NC-EXTERNAL network. Speak to the staff member you are visiting while on site to set this up. Staff and students cannot connect to NC-EXTERNAL.
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How do I login to my staff college account on a personal device?
To sign into a staff college account on a personal device, the device must be enrolled with the College. This is for staff accounts only.
Access our guide to login to a college staff account on a personal mobile phone here.
Access our guide to login to a college staff account on a personal computer here.
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How do I print using my college laptop / Chromebook?
Students can use laptops or Chromebooks to print. Access our student loan device printing guide here to print from a college student laptop or Chromebook.
Students can also use classroom and library computers to print work. When printing, select the printer 'Find-Me-Print-Student'.
Staff can also print from loaned laptops. When printing for the first time, select the 'Add FindMePrinter' shortcut on the desktop. When printing, select the printer 'Find-Me-Print-Admin'.
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How do I print using my personal device?
To print using your mobile phone or personal laptop, access the personal device printing instructions for your type of device below:
Click here to access printing instructions for a personal Chromebook.
Click here to access printing instructions for a personal Windows laptop.
Click here to access printing instructions for a personal Apple MacBook.
Click here to access printing instructions for a personal iPad or iPhone.
Click here to access printing instructions for a personal Android Phone.