« Back to Level 2 ITQ Award IT User

IT user support technicians

Description

IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.

Tasks

  • Provides technical support to IT users
  • Advises users on how to resolve hardware and software problems
  • Installs and upgrades hardware, cables, operating systems and/or appropriate software
  • Facilitates user access to systems
  • Refers more complex or intractable problems to appropriate IT professionals
  • Researches possible solutions in user guides, technical manuals and other documents
  • Maintains a log of work in progress, calls received, actions taken and problems detected
  • Reports on commonly occurring queries to detect underlying problems.

Entry Requirements

Entry is possible with a variety of academic qualifications and/or relevant experience. Entrants typically possess GCSEs/S grades and A levels/H grades together with appropriate NVQ/SVQ (Levels 2, 3 or 4) or an equivalent vocational qualification. Some employers may demand a relevant degree. Training is provided off- and on-the-job supplemented by specialised courses. Postgraduate and professional qualifications and apprenticeships in some areas are available.

What could I earn?

Enquire

Please enter your name
Please enter a valid email address






Please select an enquiry topic
Please enter an enquiry message
We use the personal details from this form for administrative purposes and to occasionally contact you with information regarding courses and events that might be of interest.

We want to be clear on exactly why we need your data and we’ve tried our best to explain things simply. Please state that you have read and agreed to the terms and conditions of our Privacy Notice before you submit your application.


You must agree with our terms before submitting your details
×