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Are you thinking about working in digital support? If you are looking to earn a qualification that will help you progress towards higher education or jobs within this field, this exciting new technical qualification could be just what you?re looking for.

Digital support services are required in organisations of all types and sizes. Those who work in this area implement and support an ever-increasing range of digital operations including digital information systems and communication systems.

The new T level qualification in Digital Support Services combines classroom learning with gaining vital on the job experience. The core component will be studied in the first year whilst year 2 will focus on acquiring the knowledge, understanding, skills and behaviours required to secure employment in roles relevant to digital support. Alongside your time in college, you will complete a minimum of 315 hours industry placement.

  • What will I study?

    The units you will study are likely to include:

    Route Core components:

    • Business context
    • Digital environments
    • Security
    • Testing
    • Fault analysis and problem resolution
    • Careers within the digital support services sector

    Occupational specialism (digital support):

    • Procedures and controls to maintain digital security
    • Installing, configuring and supporting software applications and operating systems
    • Evaluation and application of reliable sources of knowledge
  • Who is this course for?

    This course is ideal if you have an interest in Digital Support Services and wish to gain a Level 3 qualification in digital support.

  • How is the course assessed?

    Core component:

    • Two written examinations
    • Employer-set project

    Occupational specialism component:

    • Three synoptic assignments

    Formative assessments and homework throughout the course

  • Your Study Programme

    If you are aged 16-18, you will join a Study Programme this could be a vocational or technical qualification. We will make sure you are working at the right level on your core qualification and are challenged to achieve the highest level of qualification you can.

    Work experience will be part of your study programme and complement your college study and prepare you for employment. You will also get involved in activities to help you develop life skills and to build your confidence so you can make progress in your career.

    If you have chosen to study for a T Level qualification, this will involve college-based theory and practice lessons along with relevant work placement to enable you to gain the knowledge, skills and behaviours that employers are looking for.

    Weekly timetables will include tutorial support which may comprise of full group activities or one to one sessions to discuss individual progress or support needs.

    All students will continue to improve their maths and English and if you don't have a grade 4 (C) at GCSE, we will work with you towards achieving that goal (subject to specific entry requirements for particular courses).

  • Knowledge

    You will develop a thorough knowledge and understanding of:

    • The concepts and fundamentals of data, including searching, storing, integrating and organising data
    • The main features and benefits of digital information systems and how these are used to maintain information and to support organisations and best working practices
    • The principles of organisational information security governance and the components of an organisation's cyber security technical infrastructure including hardware, operating systems, networks, software and cloud.
  • Skills

    You will have the ability to:

    • Install and configure basic hardware system components, networks and devices

    • : Apply a logical approach to solving problems, identifying and resolving faults, whilst recording progress and solutions to meet requirements

    • Follow information security procedures.
  • Progression and Career Opportunities

    This technical qualification will support students onto a range of progression routes including employment, higher education and higher apprenticeships.

  • Entry Requirements for new students

    Five GCSEs at grade 9-4 including English Language and maths. English Lanuage and maths must be at grade 5. A GCSE in Computer Science or IT would be an advantage. Alternatively, a Pass in Level 2 IT plus English Language and maths which must be at a grade 5.

  • Admissions Process

    We recommend that you attend one of our exciting open events so that you can look around the department, the college and meet the tutors. You are welcome to do this before or after you apply.

    These events have proved very successful in ensuring students and their families see the best of what the college has to offer such as our inspirational teaching areas, teachers, library facilities and places to eat.

    Once you have applied our experienced Enrolment Team will consider your application carefully and will let you know, by email, if the College would like to make you a conditional offer based on you meeting the specified entry requirements. If your predicted grades or career aims suggest that an alternative subject area or course level would be more appropriate for you at this stage, we will contact you either by telephone, email, or text. If you have told us that you have some additional support needs, we will contact you to find out more so that we can help you.