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The primary role of a Property Maintenance Operative is to optimise property condition and quality and to ensure the building is kept in a safe working condition. Property Maintenance Operatives need to maintain a high level of quality, providing maximum satisfaction to customers, clients, guests and team. They will understand the mechanism of buildings including electrical, plumbing, plant, safety systems and equipment. They will provide first and immediate response to fault finding, whilst maximising quality and ensuring cost effectiveness. They will ensure prevention of major damage that could result in extensive costs and minimise reactive intervention.

  • What will I study?

    In this apprenticeship you will be required to cover the following core skills, knowledge and behaviours:


    • Understand and demonstrate the importance of Health and Safety in the workplace
    • Comply with organisational safety, policies and procedures and identify hazards and reduce them
    • Consider safety compliance with a diverse sector of client groups
    • Understand and demonstrate the importance of working safely at height
    • Carry out repairs to the fabric of a building, for example repairs to walls, doors, doorframes, skirting boards or plaster damage to internal walls
    • Understand and maintain plumbing and drainage systems, for example repairs to WC systems, leaking taps or water testing and unblocking drains


    • Maintain high levels of water hygiene within a building
    • Understand and maintain electrical distribution, safe repair of electrical installation to legal requirements, for example replacing damaged sockets, plugs, lighting and fuses.
    • Understand and maintain plant, safety systems and equipment
    • Demonstrate and implement energy, environment and sustainable practices
    • Understand and maintain grounds and external fabrication of a building, such as drainage and guttering
    • Understand and demonstrate the safe use of hand tools, for example screwdrivers, power drills, pliers, paper strippers and a variety other tools used in plumbing and carpentry


    • Demonstrate and understand the importance of the control of resources and stock
    • Understand and demonstrate the principles of Planned Preventative Maintenance
    • Understand how to prepare for refurbishment or deep clean of equipment and surfaces
    • Carry out repairs and reactive maintenance
    • Understand the importance of customer service
    • Record and report information accurately either internally or externally
  • Who is this course for?

    This course is ideal if you have an interest in learning all areas of a trade and have experience in a variety of roles. An apprenticeship is ideal if you want to;

    • Achieve a qualification
    • Gain valuable work experience and career development
    • Earn while you learn
  • How is the course assessed?
    • 1 day at college day release
    • Develop a portfolio of evidence
    • Assessments in the workplace
    • Offsite visits

    To complete your apprenticeship you will have to pass an end point assessment.

  • General info


    • Scientific calculator, pencils, coloured pencils, Black ink pens, ruler, maths set, rubber, coloured highlighters, A4 project book, A4 lever arch folder, narrow post-it index
    • Bib and brace overalls
    • Safety boots
    • Safety specs (clear)
    • Non cut gloves
  • Progression and Career Opportunities

    After successful completion of this course you could progress your career within the Property Maintenance industry or onto a higher level qualification.

  • Entry Requirements for new students

    Applicants will typically hold:

    • 4 x GCSEs grade 9-3
    • Equivalent L1 qualifications appropriate to the apprenticeship
    • Initial assessment (BKSB and free-writing) will demonstrate the applicant is working at Entry 3 for English and mathematics
    • In the absence of the above, a professional discussion may be offered to confirm suitability for the programme and likelihood to achieve.

    *All applicants will be invited for interview with an apprenticeship advisor and the employer

    • Equivalent qualifications will be considered.
    • In exceptional circumstances, applications which do not meet the formal entry criteria may be considered on an individual basis.
  • Admissions Process

    The interview process will include an informal advice and guidance session with one of our apprenticeship advisors in preparation for a formal interview with an employer (subject to suitability for the course and job).

    You will need to bring copies of your certificates for any qualifications already achieved and a copy of your CV or application. You should also be prepared to sit English and maths assessments.