An Auto-care Technician carries out a range of services and repairs to cars, car derived vans and light goods vehicles, working in an Auto-care or ?Fast-Fit? Centre, which may be part of a national chain or operated by a regional/local independent group/owner. An Auto-care Technician requires a unique combination of technical, retail and customer service skills. They will use a range of tools, measuring and diagnostic equipment to identify & repair simple system faults.
The Auto-care Technician must demonstrate expertise not only in the technical elements of their role and have a good grasp of the practical and theoretical aspects of the vehicle systems they service, but also needs to have excellent telephone, customer handling (including how to handle difficult customers and deal with customer disappointment) and effective sales skills, as well as strong problem solving and self-organisation skills. They must be able to work as part of a team but also operate independently, understand how their centre operates from a commercial perspective and how their actions contribute to business results, whilst maintaining a high standard of workmanship
-
What will I study?
Knowledge:
- How vehicle service and repair is impacted by legislative, regulatory and ethical requirements, including health and safety law and environmental procedures
- How to develop positive working relationships and communicate effectively and how to carry out self-evaluation and improve own performance
- The procedures for the maintenance of tools and the workshop
- Routine servicing and inspection procedures
- Steering and suspension geometries; electrical circuit requirements and calculations
- Construction and operation of vehicle components and systems
- Common fault types, causes and effects of different types of faults
Skills:
- Demonstrate due regard for own safety and that of others in the workshop and minimise risk of injury and vehicle damage
- Carry out fundamental tasks associated with removal and replacement procedures on a vehicle
- Obtain diagnostic and repair information
- Interpret diagnostic information and use electrical wiring diagrams to determine system serviceability
- Use a range of diagnostic equipment
- Follow recognised diagnostic procedures, logical diagnostic sequence and apply advanced diagnostic principles and problem-solving techniques to establish faults
- Report faults using company procedures and recommend suitable further actions.
Behaviours:
- Take responsibility when required and be honest and accountable when things don?t go as planned
- Operate as an effective team member
- Behave in accordance with the values of the company and treat colleagues and customers with respect and courtesy
- Build effective relationships with colleagues and customers
- Gain trust and pay attention to colleagues and customers concerns and needs.
-
Who is this course for?
This course is ideal if you have an interest in Motor Mechanics and wish to gain a Level 2 qualification in Autocare technician.
-
How is the course assessed?
- Attending college one day a week. All theory exams will be carried out.
- Targets will be set in line with the Knowledge, Skills and Behaviours Required for the Apprenticeship.
- Regular monthly visits to your workplace, to check on skills learnt.
-
Knowledge
You will develop a thorough knowledge and understanding of:
- How vehicle service and repair is impacted by legislative, regulatory and ethical requirements, including health and safety law and environmental procedures
- How to develop positive working relationships and communicate effectively and how to carry out self-evaluation and improve own performance
- The procedures for the maintenance of tools and the workshop
- Routine servicing and inspection procedures
- Steering and suspension geometries; electrical circuit requirements and calculations
- Construction and operation of vehicle components and systems
- Common fault types, causes and effects of different types of faults
-
Skills
You will have the ability to:
- Demonstrate due regard for own safety and that of others in the workshop and minimise risk of injury and vehicle damage
- Carry out fundamental tasks associated with removal and replacement procedures on a vehicle
- Obtain diagnostic and repair information
- Interpret diagnostic information and use electrical wiring diagrams to determine system serviceability
- Use a range of diagnostic equipment
- Follow recognised diagnostic procedures, logical diagnostic sequence and apply advanced diagnostic principles and problem-solving techniques to establish faults
- Report faults using company procedures and recommend suitable further actions.
-
Behaviours
What is required?
- Take responsibility when required and be honest and accountable when things don't go as planned
- Operate as an effective team member
- Behave in accordance with the values of the company and treat colleagues and customers with respect and courtesy
- Build effective relationships with colleagues and customers
- Gain trust and pay attention to colleagues and customers concerns and needs.
-
Progression and Career Opportunities
Upon completion of the Level 2 Autocare Apprenticeship progress onto the Level 3 Light Vehicle Service and Maintenance Technician or the Level 3 Heavy Vehicle Service and Maintenance Technician.
-
Entry Requirements for new students
Level 2 apprenticeship - Maths and English GCSE grade 3-9 (or equivalent) required
-
Admissions Process
There is no set start date for this apprenticeship. However, there are two ways become an apprentice at Northampton College:
- If you have secured employment with the view of becoming an apprentice, or if you are already employed and would like to join an Apprenticeship programme, please get in touch with us on 01604 734323 or email business.centre@northamptoncollege.ac.uk to register your interest.
- If you don?t have a job yet, you can view all our apprenticeship vacancies through the National Apprenticeship Service (NAS). Each of these job openings are with trusted employers who are looking for an apprentice to join their team. You can click the button below to look through what?s currently on offer. Once you?ve found a vacancy you?re interested in, you will be taken to the National Apprenticeship Service website to begin your application for the role. In either case, we will support both you and your employer to ensure this is the right course for you.
