The Level 1 Introductory Diploma in Hospitality & Tourism offers a first step into two of the UK?s most exciting and fast-growing industries. This engaging course introduces students to the world of travel, tourism, and hospitality?ideal for those who enjoy meeting new people, delivering great service, and discovering what makes destinations and experiences memorable. Through a mix of classroom learning and practical activities, you?ll gain confidence, develop key employability skills, and explore what it means to create exceptional customer experiences.
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What will I study?
Core units focus on understanding customer needs, planning and running events, developing teamwork and communication skills, and learning about different travel destinations and hospitality environments. You will explore:
The UK Travel and Hospitality Industry Food and Drink Service Running a Hospitality Event Customer Service Personal Development Preparing for Employment in Travel and Tourism
All units are subject to change and may be withdrawn.
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Who is this course for?
This course is perfect for individuals who are enthusiastic about people, travel, and delivering outstanding service. Whether you?re interested in working in hotels, restaurants, travel agencies, or visitor attractions, this qualification provides a foundation for your future career. It?s also a great choice if you?re still exploring your options within the wider service industries.
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How is the course assessed?
Assessment is continuous and based on practical assignments, role plays, coursework, and written tasks designed to develop your confidence and demonstrate your skills in realistic workplace scenarios.
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Your Study Programme
If you are aged 16-18, you will join a Study Programme. We will make sure you are working at the right level on your core qualification and are challenged to achieve the highest level of qualification you can. All students will continue to improve their maths and English and if you don't have a grade 4 (C) at GCSE, we will work with you towards achieving that goal (subject to specific entry requirements for particular courses). Work experience will be part of your study programme and complement your college study and prepare you for employment. You will also get involved in activities to help you develop life skills and to build your confidence so you can make progress in your career. Weekly timetables will include tutorial support which may comprise of full group activities or one to one sessions to discuss individual progress or support needs.
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Knowledge
You will develop a thorough knowledge and understanding of:
You will gain an understanding of how the travel and hospitality sectors operate, learn to deliver excellent customer service
Youll also gain insight into planning events, promoting destinations, and understanding what drives customer satisfaction.
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Skills
You will have the ability to:
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Deal with customer enquiries and queries, meet and greet customers in destinations and market products to customers
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Use critical thinking and creative solutions to solve non-routine problems and handle complaints
- Communicate and work collaboratively, as well as independently.
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Behaviours
What is required?
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Strong communication and teamwork skills
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Ability to work flexibly, and succeed under pressure to meet deadlines
- A proactive and positive personality.
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General info
You will need to be prepared for all lessons with a pen and notepad.
You will take part in a variety of trips throughout the course and will need to pay approximately £100 towards these.
Bursary support may be available.
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Progression and Career Opportunities
Upon successful completion, you can progress to a Level 2 qualification in Travel and Tourism or Hospitality and Catering. This course also prepares you for entry-level roles such as hotel receptionist, catering assistant, travel agency assistant, or event support staff?ideal for ambitious young people eager to build a career in a dynamic, customer-focused industry.
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Entry Requirements for new students
Four GCSEs at Grade 2 or completion of Foundation studies including English and maths GCSE at grades 1-3.
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Admissions Process
We recommend that you attend one of our exciting open events so that you can look around the department, the college and meet the tutors. You are welcome to do this before or after you apply. These events have proved very successful in ensuring students and their families see the best of what the college has to offer such as our inspirational teaching areas, teachers, library facilities and places to eat.
Once you have applied our experienced Enrolment Team will consider your application carefully and will let you know, by email, if the College would like to make you a conditional offer based on you meeting the specified entry requirements. If your predicted grades or career aims suggest that an alternative subject area or course level would be more appropriate for you at this stage, we will contact you either by telephone, email or text. If you have told us that you have some additional support needs we will contact you to find out more so that we can help you.
