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This is a one year course where you will learn how to give advice to clients about a range of travel issues. You will be provided with an insight into the Travel and Tourism industry.

The method of learning is a mixture of both tutor led and practical sessions. Tutors expect full participation in learning activities.

  • What will I study?

    The units you will study are likely to include:

    Core Units:

    • Interpersonal Skills in the Work Place
    • UK as a Destination
    • Principles of Customer Service
    • An Introduction to the Cruise Industry
    • Worldwide Destinations
    • Tour Operations
    • Retail Travel
    • Visitor Attractions

    All units are subject to change and may be withdrawn.

  • Who is this course for?

    This course is ideal for you if you have an interest in travel and wish to gain a Level 2 qualification before progressing to either a Level 3 course or employment.

  • How is the course assessed?

    You will be assessed by coursework assignments, role play and externally set examinations. The examinations for the Travel Destination unit are open book and you will be allowed to take an atlas and tourist attractions book into the examination with you.

  • Your Study Programme

    If you are aged 16-18, you will join a Study Programme. We will make sure you are working at the right level on your core qualification and are challenged to achieve the highest level of qualification you can. All students will continue to improve their maths and English and if you don't have a grade 4 (C) at GCSE, we will work with you towards achieving that goal (subject to specific entry requirements for particular courses). Work experience will be part of your study programme and complement your college study and prepare you for employment. You will also get involved in activities to help you develop life skills and to build your confidence so you can make progress in your career. Weekly timetables will include tutorial support which may comprise of full group activities or one to one sessions to discuss individual progress or support needs.

  • Knowledge

    You will develop a thorough knowledge and understanding of:

    • The breadth and depth of the travel industry, including the products and packages available in the travel and tourism sector
    • How to enhance the customer experience

    • Tourist destinations, visitor attractions and the importance of sustainable tourism.
  • Skills

    You will have the ability to:

    • Deal with customer enquiries and queries, meet and greet customers in destinations and market products to customers

    • Use critical thinking and creative solutions to solve non-routine problems and handle complaints

    • Communicate and work collaboratively, as well as independently.
  • Behaviours

    What is required?

    • Strong communication and teamwork skills

    • Ability to work flexibly, and succeed under pressure to meet deadlines

    • A proactive and positive personality.
  • General info

    Various day trips will be organised throughout the year. The approximate cost will be £170.

    The books you will need are listed below and the cost is approximately £45:

    • World Travel Atlas
    • Tourist Attractions

    All of the above costs are payable at enrolment and the exact amounts will be confirmed in your induction pack.

    Students are expected to behave, be punctual and dress appropriately at all times

  • Progression and Career Opportunities

    After successful completion of this course you can progess to the BTEC Level 3 Diploma in Travel and Tourism or seek employment as a Trainee Travel Agent.

  • Entry Requirements for new students

    Four GCSEs at Grade 3 or a related Level 1 Travel qualification including English and maths GCSE at grades 1-3.

  • Admissions Process

    We recommend that you attend one of our exciting open events so that you can look around the department, the college and meet the tutors. You are welcome to do this before or after you apply. These events have proved very successful in ensuring students and their families see the best of what the college has to offer such as our inspirational teaching areas, teachers, library facilities and places to eat.
    Once you have applied our experienced Enrolment Team will consider your application carefully and will let you know, by email, if the College would like to make you a conditional offer based on you meeting the specified entry requirements. If your predicted grades or career aims suggest that an alternative subject area or course level would be more appropriate for you at this stage, we will contact you either by telephone, email or text. If you have told us that you have some additional support needs we will contact you to find out more so that we can help you.