Level 2 Travel

You?ll gain a broad understanding of how travel and tourism businesses function and the skills needed to provide outstanding service to customers. Learning takes place through tutor-led sessions, group projects, and real-world case studies that bring the industry to life. The units you will study are likely to include:

Core Units:

• Interpersonal Skills in the Work Place
• UK as a Destination
• Principles of Customer Service
• An Introduction to the Cruise Industry
• Worldwide Destinations
• Tour Operations
• Retail Travel
• Visitor Attractions

All units are subject to change and may be withdrawn.

This course is perfect for enthusiastic learners who enjoy working with people and have an interest in travel, events, and customer experience. It suits those looking to start a career in travel agencies, tour operations, events management, visitor attractions, or other tourism services.

Assessment is through a mix of externally marked exams and internally assessed assignments, projects, and presentations. Some practical assessments will give you the opportunity to demonstrate customer service and itinerary planning skills.

If you are aged 16-18, you will join a Study Programme. We will make sure you are working at the right level on your core qualification and are challenged to achieve the highest level of qualification you can. All students will continue to improve their maths and English and if you don't have a grade 4 (C) at GCSE, we will work with you towards achieving that goal (subject to specific entry requirements for particular courses). Work experience will be part of your study programme and complement your college study and prepare you for employment. You will also get involved in activities to help you develop life skills and to build your confidence so you can make progress in your career. Weekly timetables will include tutorial support which may comprise of full group activities or one to one sessions to discuss individual progress or support needs.

You will develop knowledge of key destinations, tourism operations, and sustainable travel.

You will develop skills through communication, teamwork, and problem-solving within customer-focused environments.

Deal with customer enquiries and queries, meet and greet customers in destinations and market products to customer needs

Strong communication and teamwork skills

Ability to work flexibly, and succeed under pressure to meet deadlines

A proactive and positive personality.

all of these demonstrate professionalism which is essential for successioni n any tourism career.

You?ll take part in educational visits and day trips to develop your understanding of different tourism sectors and attractions.

There may be additional costs for trips, with possible financial support available through the college bursary fund.

On successful completion, you can progress to the Level 3 Travel and Tourism qualification or move into employment in roles such as Travel Agent, Tour Guide, Visitor Attraction Assistant, or Customer Service Representative. This course provides an excellent foundation for ambitious individuals ready to take their first step into a vibrant and global industry.

Four GCSEs at Grade 3 or a related Level 1 Travel qualification including English and maths GCSE at grades 1-3.

We recommend that you attend one of our exciting open events so that you can look around the department, the college and meet the tutors. You are welcome to do this before or after you apply. These events have proved very successful in ensuring students and their families see the best of what the college has to offer such as our inspirational teaching areas, teachers, library facilities and places to eat.
Once you have applied our experienced Enrolment Team will consider your application carefully and will let you know, by email, if the College would like to make you a conditional offer based on you meeting the specified entry requirements. If your predicted grades or career aims suggest that an alternative subject area or course level would be more appropriate for you at this stage, we will contact you either by telephone, email or text. If you have told us that you have some additional support needs we will contact you to find out more so that we can help you.