This inspiring two-year Level 3 programme is perfect for students with a passion for travel, culture, and delivering exceptional customer experiences. Designed for those aspiring to build a career in the vibrant Travel, Tourism and Hospitality industries, the course blends academic study with hands-on learning. You?ll explore the global travel sector, develop professional confidence, and gain the skills employers and universities value most. In your first year, you?ll complete a BTEC Foundation Diploma, progressing to the BTEC Extended Diploma in Year 2.
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What will I study?
The units you will study are likely to include:
Core Units:
- European Travel Market
- Retail Travel Agency Operations
- Investigating Travel and Tourism
- The Business of Travel and Tourism
- UK Destinations
- Customer Service
- Preparing for Employment
You will also study additional qualifications:
- Level 2 NCFE Certificate for Resort Representative Year 1
- Level 2 NCFE Certificate for Cabin Crew Year 2
All units are subject to change and may be withdrawn.
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Who is this course for?
This course suits motivated individuals who enjoy meeting people, have strong communication skills, and want to turn their enthusiasm for travel into a successful career or pathway to university-level study.
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How is the course assessed?
Assessment includes written assignments, professional discussions, practical role plays, presentations, and externally marked exams?developing your academic and workplace skills.
- Observations
- Role Play
- Professional Discussions
- Written Tasks
- Presentations
- Blogs & Vlogs
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Your Study Programme
If you are aged 16-18, you will join a Study Programme � this could be a vocational or technical qualification. We will make sure you are working at the right level on your core qualification and are challenged to achieve the highest level of qualification you can.
Work experience will be part of your study programme and complement your college study and prepare you for employment. You will also get involved in activities to help you develop life skills and to build your confidence so you can make progress in your career.
If you have chosen to study for a T Level qualification, this will involve college-based theory and practice lessons along with relevant work placement to enable you to gain the knowledge, skills and behaviours that employers are looking for.
Weekly timetables will include tutorial support which may comprise of full group activities or one to one sessions to discuss individual progress or support needs.
All students will continue to improve their maths and English and if you don't have a grade 4 at GCSE, we will work with you towards achieving that goal (subject to specific entry requirements for particular courses).
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Knowledge
You will develop a thorough knowledge and understanding of:
You�ll gain a solid understanding of global tourism operations, sustainable travel, and customer service.
You�ll learn to communicate confidently, work in teams, and problem-solve creatively in real-world scenarios.
How to enhance the customer experience
Tourist destinations, visitor attractions and the importance of sustainable tourism.
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Skills
You will have the ability to:
Deal with customer enquiries and queries, meet and greet customers in destinations and market products to customers
Use critical thinking and creative solutions to solve non-routine problems and handle complaints
Communicate and work collaboratively, as well as independently. Problem solving.
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Behaviours
What is required?
Strong communication and teamwork skills
Ability to work flexibly, and succeed under pressure to meet deadlines
A proactive and positive personality.
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General info
You?ll take part in UK-based visits during Year 1 and an overseas residential in Year 2, providing valuable industry insight and experience. Bursary support may be available for eligible students. Students are expected to behave, be punctual and dress appropriately at all times.
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Progression and Career Opportunities
After completing this qualification, you could progress to university to study Travel and Tourism Management, International Hospitality, or Event Management, or move directly into employment with airlines, tour operators, hotels, cruise lines, or visitor attractions. This course opens doors to a world of exciting travel careers.
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Entry Requirements for new students
Four GCSEs at Grade 4 or Level 2 in Travel, or another appropriate BTEC Level 2 including English and maths at GCSE grade 3.
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Admissions Process
We recommend that you attend one of our exciting open events so that you can look around the department, the college and meet the tutors. You are welcome to do this before or after you apply. These events have proved very successful in ensuring students and their families see the best of what the college has to offer such as our inspirational teaching areas, teachers, library facilities and places to eat.
Once you have applied our experienced Enrolment Team will consider your application carefully and will let you know, by email, if the College would like to make you a conditional offer based on you meeting the specified entry requirements. If your predicted grades or career aims suggest that an alternative subject area or course level would be more appropriate for you at this stage, we will contact you either by telephone, email or text. If you have told us that you have some additional support needs we will contact you to find out more so that we can help you.
